How do I edit or cancel an item in my order?
Email us at email@example.com as soon as possible. Once your order has been packed, it cannot be modified.
What is your return policy?
We understand the frustration of receiving something you ordered online and not being happy with it. To help alleviate your hesitancy to shop online, we offer a 7 day guarantee on UNUSED items. If you are unhappy with your item, let us know and we'll issue a refund. All preference based returns are subject to a 15% restocking fee OR the option to receive store credit for the full amount of your order. Just contact us, get an RMA# and send it back. After 7 days, returns are subject to a 25% restocking fee. Customers are responsible for shipping fees on return items if the return is due to preference. If there was a mistake in the order or an item came damaged, we will cover the cost of the return shipping.
Does Mr. Weed's accept USED PRODUCTS to be returned or exchanged?
No. We absolutely 100% WILL NOT accept used product returns. If it looks used, it will be thrown out immediately and no refund will be issued. There are no exceptions to this policy.
Do I have to pay sales tax?
I need a copy of my receipt/invoice.
Go to “My Account.” Click “Order Status.” Each of your order invoices can be found here.
When will my refund credit appear on my account?
You should see a refund post to your account 1-4 business days after the refund is issued. This may depend on your banks policies.
When will my credit card be charged?
Your card will be charged when you place your order.
How will my purchase show on my billing statement?
As of now, your billing statement will show a charge from "MRWEEDSINC".